Where is the Ramkat Located?

The Ramkat is located in Industry Hill at the north end of the downtown Arts District.

170 W. 9th St.
Winston-Salem, N.C. 27101

Do you sell tickets at the venue?

The Ramkat Box Office is open two hours before doors on concert nights. Otherwise tickets are available through our website.

What is your refund policy?

All sales are final. There are no refunds or exchanges unless a show is cancelled.

What's the difference between Will Call & Print At Home?

When ordering your tickets online you can request to pick your tickets up at the club (will call) or have them send you an email with tickets that you can download and print at home. To pick up your will-call tickets, bring your ID to the box office the night of the show or anytime during box office hours to collect your tickets.

If you order Print-at-home tickets, you can download and print your tickets from the Etix confirmation sent to your email. You can avoid waiting in line twice (at the box office and in the entry line) by selecting print-at-home.

Someone else is buying me tickets online, how can I pick them up at Will-Call?

If you are picking up someone else’s tickets, this is what you will need in order to pick them up:

  • A photocopy of the original purchaser’s picture ID
  • The last 4 digits of the credit card used to purchase the tickets
  • The purchaser’s signature verifying that you may pick up their tickets, for example, “(Your name) has my permission to pick up my tickets.”

Preferably you should have all of this on the same page. And DON’T forget to bring your own ID!

DOES THE RAMKAT HAVE SEATS?

The Ramkat has a limited number of reserved, premium seating. Our balcony level has 13 low-top tables along the rail that seat three people each. The balcony also has 9 high-top tables that seat four people. The high-top tables are directly behind the low-top, rail tables. The Ramkat balcony also has bleacher seats on the wings that are available on a first come, first serve basis to patrons with Balcony – General Admission tickets.

The floor level has 8 premium seats on what we call “The Perch” near our merchandise area.

The Side Stage area has two tables that seat two people each and that are available on a first come-first serve basis. The rest of the side stage seating is on stadium style bleacher seats.


Our Floor – General Admission area is a standing area with “No Seats.” For select shows The Ramkat will have reserved seats available on the floor.

RAMKAT VIRTUAL TOUR

CAN I BRING MY OWN CHAIR?

Unfortunately, due to fire code restrictions, you will not be able to bring your own chair.

DOES THE RAMKAT ALLOW UNDER 21?

The Ramkat is generally an 18+ venue. When noted, and appropriate, we will also host 16+ and All Ages shows. Regardless of the age designation for a particular show, The Ramkat will always admit underage patrons when accompanied by an adult parent or guardian.

I’M SUPPOSED TO BE ON THE GUEST LIST…

If you are supposed to be on a guest list, be sure you know the name of the person who has put you on the list. It is also a good idea to confirm with that person that you are on the list 24 hours before the show. Valid ID is always required at The Ramkat, and it is essential when you are picking up tickets at Will-Call or from the Guest list.

We are not responsible for mistakes made by band members, radio stations, or other promotional groups, although we will follow up on guest list questions to the best of our ability. The guest list is almost always at the box office window half an hour before doors open.

CAN I BRING MY DOG?

Sorry, no pets are allowed in The Ramkat but we do allow them in Gas Hill.

WHAT’S YOUR CAPACITY?

Our sellable capacity for our standard (standing on the floor) is 1,003. For reserved seated floor shows our sellable capacity is 603.

WHAT KIND OF ID DO I NEED TO DRINK AT THE RAMKAT?

According to the North Carolina Alcoholic Beverage Control Commission, we are allowed to accept only four forms of identification as proof of age for the consumption of alcohol. The NC law reads as follows: “Acceptable forms of identification are driver’s license, North Carolina special identification card, passport and military identification card. Businesses reserve the right to refuse service to anyone who appears intoxicated or underage. GS 18B-302, 18B-305″ Any guest who presents an out-of-state ID card is marked with X’s and is not allowed to purchase or consume alcohol while at the club. We will allow entry to a show with an out-of-state ID, but we will not allow that person to use it as proof of age for drinking at our bar.

The law specifically notes an NC special ID card – but no other state’s ID cards are acceptable as proof of age. Any state’s driver’s licenses may be accepted, but not ID cards from out-of-state.
For more information, visit the NC Alcohol Beverage Controls’ website: http://www.ncabc.com/education/permittee/faq.aspx

WHERE CAN WE SMOKE?

Smoking and Vaping are not permitted at all inside The Ramkat. NC has an indoor smoking ban. We do allow smoking outside the venue, in our smoking area beside the Parking Lot and near the front entrance.

DO YOU HAVE A BAR INSIDE?

Yes, we have three bars in The Ramkat with a selection of beer, wine, and liquors. The balcony bar has a wider variety of liquor selections. Overall, we have a wide selection of craft beer from many local, regional and national breweries, ciders and domestic go-to's like PBR & High Life!

Gas Hill Drinking Room is our fully stocked bar. You can grab drink there before the show for a concert or after the concert is over. You can’t see, or hear, the shows from Gas Hill, but you can have purchase a selection of cocktails, beers, and wine. Gas Hill is open Thursday @ 5pm, Friday @ 3pm and Saturday @ 1pm.

I LEFT WITH MY TAB OPEN, WHAT DO I DO?

If you leave without closing out your tab, we will close it out for you at the end of the evening. We add a 20% service charge to any tabs left open.

DOES THE CLUB OFFER FOOD?

The Ramkat has a very limited food offering. However, there are many great local restaurants within walking distance.

CAN I BRING IN A MESSENGER BAG OR BACKPACK?

No backpacks of any kind, sorry. This is for safety reasons.

I AM IN A WHEELCHAIR OR HAVE SPECIAL NEEDS? CAN YOU ACCOMMODATE?

We always do everything we can to make sure that every guest we have is comfortable. Our building is ADA compliant.

WHAT IS YOUR PHOTO POLICY?

Our policy is that you are allowed to bring in cameras. However, that may differ from the bands policy and the bands policy wins. Almost every band is ok with small digital cameras or point and shoots. Almost no band is ok with professional grade photographers without prior approval. Call the box office the day of show (usually late in the day) and we should know the band’s official photo policy.

DOES THE RAMKAT HAVE AN E-MAIL LIST? HOW CAN I BE INCLUDED?

Yes. We send out bi-weekly e-mail updates that include information on just- announced shows, yet-to-be-advertised shows, exclusive pre-sales, and warnings when certain shows are about to sell out. If you wish to be included please click here.