WHAT IS YOUR BAG POLICY?

Beginning February 1, 2024, we are instituting a new bag policy at The Ramkat & Gas Hill Drinking Room.

For safety and admissions efficiency, The Ramkat & Gas Hill Drinking Room requests guests enter the venues without a bag of any kind. All guests and the items that they bring are subject to inspection upon entering the venue. This inspection may involve metal detectors and bag searches.

If personal items are specifically needed, guests should bring as few items with them as possible. No large bags or backpacks are permitted. Clutch size bags (no larger than 4.5” x 6.5”) or diaper bags with an accompanying child are the only bags that will be permitted, without exception.

WHERE CAN I PARK?

There is an abundance of free parking around The Ramkat & Gas Hill Drinking Room both on the street and in parking lots.

All parking spaces in the lot directly adjacent to the venue and marked with the "Ramkat Parking" stencil are now managed by Smart Park and monitored 24-7 by several cameras.

In order to purchase parking in this parking lot, please download the paybyphone app in advance of the show you are attending and set up your account. Our location is #19147.

WHAT IS THE VENUE'S CURRENT COVID POLICY?

As of March 3, 2022, we have decided to make masks optional at The Ramkat & Gas Hill Drinking Room, effective immediately. ​​​​​​​​Additionally, we will no longer require proof of vaccination or a negative lab-administered COVID test result for admission.


WHERE ARE THE RAMKAT & GAS HILL DRINKING ROOM LOCATED?

The Ramkat& Gas Hill Drinking Room are located in Industry Hill at the north end of the downtown Arts District.

170 W. 9th St.
Winston-Salem, N.C. 27101

DO YOU SELL TICKETS AT THE VENUE?

The Ramkat box office opens when doors open on show nights. Otherwise tickets are available through our website.

WHERE ELSE CAN I BUY TICKETS TO YOUR CONCERTS?

ETIX is the only authorized sales agents for The Ramkat & Gas Hill Drinking Room. Tickets purchased from unauthorized sources may be stolen, counterfeit or invalid due to payment issues and may not be honored. Tickets purchased from outside sources are often inflated in price and are not eligible for assistance if tickets are ever lost or stolen or if the event is canceled or rescheduled. The Ramkat & Gas Hill Drinking Room is not responsible for tickets purchased from other sources.

WHAT IS YOUR REFUND POLICY?

All sales are final. Performances, schedules, programs and artists are subject to change.

No refunds will be given unless a performance is canceled in its entirety, with no replacement performance scheduled.

In the unlikely event that a performance is canceled due to extreme weather conditions, The Ramkat will notify ticket buyers.

WHAT'S THE DIFFERENCE BETWEEN WILL CALL & PRINT AT HOME?

When ordering your tickets online you can request to pick your tickets up at the club (will call) or have them send you an email with tickets that you can download and print at home. To pick up your will-call tickets, bring your ID to the box office the night of the show or anytime during box office hours to collect your tickets.

If you order Print-at-home tickets, you can download and print your tickets from the Etix confirmation sent to your email. You can avoid waiting in line twice (at the box office and in the entry line) by selecting print-at-home.

SOMEONE ELSE IS BUYING ME TICKETS ONLINE, CAN I PICK THEM UP AT WILL CALL?

If you are picking up someone else’s tickets, this is what you will need in order to pick them up:

  • A photocopy of the original purchaser’s picture ID
  • The last 4 digits of the credit card used to purchase the tickets
  • The purchaser’s signature verifying that you may pick up their tickets, for example, “(Your name) has my permission to pick up my tickets.”

Preferably you should have all of this on the same page. And DON’T forget to bring your own ID!

DOES THE RAMKAT HAVE SEATS?

The Ramkat has a limited number of reserved, premium seating. Our balcony level has 15 low-top tables along the rail. The balcony also has nine high-top tables that seat four people. The high-top tables are directly behind the low-top, rail tables. The Ramkat balcony also has bleacher seats on the wings that are available on a first come, first serve basis to patrons with Balcony – General Admission tickets.

The floor level has 10 premium individual chairs - "Perch Chairs" - on a raised area at the back of the venue floor. Additionally, we have seven high-top tables that seat four people on the right side of the floor.

Our floor is a standing area with no seats. For select shows, The Ramkat will have reserved seats available on the floor.

You can take a 3D virtual tour of the venue here:

The Ramkat Floor

The Ramkat Balcony

Gas Hill Drinking Room

CAN I BRING MY OWN CHAIR?

Unfortunately, due to fire code restrictions, you will not be able to bring your own chair.

DOES THE RAMKAT ALLOW UNDER 21?

The Ramkat is generally an 18+ venue. When noted, and appropriate, we will also host 16+ and all ages shows. Regardless of the age designation for a particular show, The Ramkat will admit underage patrons when accompanied by a parent.

I’M SUPPOSED TO BE ON THE GUEST LIST…

If you are supposed to be on a guest list, be sure you know the name of the person who has put you on the list. It is also a good idea to confirm with that person that you are on the list 24 hours before the show. Valid ID is always required at The Ramkat, and it is essential when you are picking up tickets at Will-Call or from the Guest list.

We are not responsible for mistakes made by band members, radio stations, or other promotional groups, although we will follow up on guest list questions to the best of our ability. The guest list is almost always at the box office window half an hour before doors open.

CAN I BRING MY DOG?

Sorry, no pets are allowed in The Ramkat or Gas Hill Drinking Room.

WHAT’S YOUR CAPACITY?

Our sellable capacity for our standard (standing on the floor) configuration at The Ramkat is 978. Gas Hill Drinking Room has a capacity of 85 people.

WHAT KIND OF ID DO I NEED TO DRINK AT THE RAMKAT?

According to the North Carolina Alcoholic Beverage Control Commission, we are allowed to accept only four forms of identification as proof of age for the consumption of alcohol. The NC law reads as follows: “Acceptable forms of identification are driver’s license, North Carolina special identification card, passport and military identification card. Businesses reserve the right to refuse service to anyone who appears intoxicated or underage. GS 18B-302, 18B-305″

The law specifically notes an NC special ID card – but no other state’s ID cards - are acceptable as proof of age. Any state’s driver’s licenses may be accepted, but not ID cards from out-of-state.

For more information, visit the NC Alcohol Beverage Controls’ website: http://www.ncabc.com/education/permittee/faq.aspx

WHERE CAN WE SMOKE?

Smoking and vaping are not permitted at all inside The Ramkat and Gas Hill Drinking Room. NC has an indoor smoking ban. We do allow smoking outside the venue, in our smoking area beside the parking lot and near the front entrance.

DO YOU HAVE A BAR INSIDE?

Yes, we have three bars in The Ramkat with a selection of beer, wine, and liquors. The balcony bar has a wider variety of liquor selections. Overall, we have a wide selection of craft beer from many local, regional and national breweries, ciders and domestic go-to's like PBR & High Life!

Gas Hill Drinking Room is our fully stocked bar. You can grab drink there before the show for a concert or after the concert is over. You can’t see, or hear, the shows in The Ramkat from Gas Hill, but you can purchase a selection of cocktails, beers, and wine.

I LEFT WITH MY TAB OPEN, WHAT DO I DO?

If you leave without closing out your tab, we will close it out for you at the end of the evening. We add a 20% service charge to any tabs left open.

DOES THE CLUB OFFER FOOD?

We do not sell food. However, there are many great local restaurants within walking distance.

I AM IN A WHEELCHAIR OR HAVE SPECIAL NEEDS? CAN YOU ACCOMMODATE?

We always do everything we can to make sure that every guest we have is comfortable. Our building is ADA compliant.

WHAT IS YOUR PHOTO POLICY?

Our policy is that you are allowed to bring in cameras. However, that may differ from the bands policy and the bands policy wins. Almost every band is ok with small digital cameras or point and shoots. Almost no band is ok with professional grade photographers without prior approval. Call the box office the day of show (usually late in the day) and we should know the band’s official photo policy.

DOES THE RAMKAT HAVE AN E-MAIL LIST? HOW CAN I BE INCLUDED?

Yes. We send out bi-weekly e-mail updates that include information on just- announced shows, yet-to-be-advertised shows, exclusive pre-sales, and warnings when certain shows are about to sell out. If you wish to be included please click here.